Terms and conditions


Vacation Rentals by Kimberly
www.vrbkim.com
info@vacationrentalsbykimberly.com
503.957.9354 ph


Terms and Conditions

Please read our Terms and Conditions carefully before you begin your vacation. Any monies received by Vacation Rentals by Kimberly, LLC (herein referred to as VRBKIM) for occupancy of Vacation Property indicated the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental. Terms include a No Tolerance policy regarding excessive noise, parties, or disturbing neighbors.  Please make sure you are comfortable with our Terms as they are strictly enforced.

RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that VRBKIM rents to responsible adults over the age of 25 ONLY.

ALL PAYMENTS ARE NON REFUNDABLE: Total cost is due to reserve property.  A reservation can be made with a 100% payment paid by credit card. The credit card must have an expiration date that extends beyond your stay. If the Guest(s) has no Visa, Master Card, or Discover Card, a cash payment can be arranged which may include a security deposit if you opted to pay the security deposit vs. waiver fee. This security deposit will be returned within one week of the departure date, provided there is no breakage or damage to the premises and/or contents, there are no outstanding long distance phone or pay-per-view charges, no additional cleaning costs, and all other rules of this agreement are adhered to. A $35.00 service charge will be incurred for any returned checks.  

Make checks payable to: Vacation Rentals by Kimberly Mail to: Vacation Rentals by Kimberly, 145 21st Street, Del Mar, CA 92014.

DAMAGE WAIVER: Our properties are inspected before and after each reservation. The Guest agrees to pay for any flagrant damage to the units, excessive cleaning required at check-out, missing or damage to the units' content, or any other accidental damage to anything beyond reasonable wear and tear within the rental unit during the rental period.  Your reservation was either charged $89.00 for a Damage Waiver to cover up to $1,500 in damage or we collected a deposit.  If any damages are above this then the Renter authorizes any said damage or missing items charged to their payment identified.  If a security deposit has been made, no portion may be applied to additional rental time or fees or other charges accrued by the Guest/ Invitees. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) all keys are accounted for, (3) no items were missing, (4) all doors and windows were closed and secured upon departure, (5) all check out procedures were followed, (6) all Rental Agreement policies were followed, (7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning fees, or other charges. As a condition to the rental of all Vacation Properties,  VRBKIM reserves the right to charge the Guest’s payment identified for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, VRBKIM is hereby granted the right to charge the Guest's credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

UPON ARRIVAL: Guests shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping (if any) and shall immediately report, in writing, if any are not in operating condition or are in disrepair.  Reporting repairs does not give the Guest right to cancel this Agreement or receive a refund of payments made.  Take a look around the rental. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we were notified of problems during your stay.  You MUST report all damaged and/or broken items to tkimberlyann@aol.com ASAP.  You must report the accidental damage through email with picture prior to check out time or it is not covered under the damage waiver.  When you report a damage you will always get a confirmation back.*If you chose NOT to have protection and we have your Security Deposit  – Report all issues immediately upon your arrival or you may forfeit all or some of your deposit.

EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the unit or if there are problems with condition or functionality of the unit, please immediately contact the Guest Services Department (leave a voice message and send a text message if there is no answer!) at (858) 461-8575. If it is after office hours we will make every effort to return your call as soon as possible. If we do not promptly return your call and it is an urgent situation, you may call Vacation Rental Maintenance at (503) 957-9354. Otherwise, you will be contacted during normal business hours.

ARRIVAL TIME: Check time is NO EARLIER than 4 pm on your reservation date. A very early arrival may be arranged for $75 ($100 at properties that sleep 11+), pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

DEPARTURE TIME: Check out time in NO LATER than 11:00 am on departure date. Your prompt departure is appreciated so we can prepare the unit for any incoming guests. A very late departure may be arranged for $75 ($100 at properties that sleep 11+), pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $35 for each hour beyond 11 am you are still on property, at a minimum of one hour. If the unit has not been vacated by 4 pm, a fee equal to the rental rate of 2 ½ days may be assessed.

LOST OR LEFT ITEMS: Management assumes no responsibility for lost, stolen or abandoned items.  Reasonable effort will be made to contact the Guest for return.  There will be a $25.00 handling charge plus shipping costs for any found items returned at Guest's request.  Management shall not be held liable for condition of said items.  Any items not claimed for longer than 30 days, may be donated or sold.  Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $10 service fee. Vacation Rentals by Kimberly is not responsible for lost or stolen items.

CANCELATIONS AND REFUNDS:  Cancelations that are made more than sixty (60) days prior to the arrival date will incur a $500 restocking fee. Cancelations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full advance payment (not including deposit and cleaning fee). Cancelation or early departure does not warrant any refund of rent. Cancelations or reschedules made with less than 60 days’ notice will result in 100% loss of all payment less any security deposit or damage waiver. All reservation changes must be acknowledged in writing.

WEATHER/MOTHER NATURE:  Vacation Rentals by Kimberly cannot be held responsible for circumstances beyond our control.  This includes excessive noise from construction or public/private events, wildfire/smoke, weather related interruptions, road closures, interruption of services and utilities or unexpected appliance breakdown.  Vacation Rentals by Kimberly does NOT issue refunds due to acts of nature.

CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the condo at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact VRBKIM for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the condo can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

CLEANING FEE: Premises will be delivered to Guest in a professionally cleaned condition.  A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain the rental and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the unit shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one hour minimum. This also applies to the property exterior, grounds, and BBQs (if so equipped).

CHECK OUT CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45/hour, with a one-hour minimum. 

1)Place soiled towels in the bathtub. 
2)All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location. 
3)Floors should be in generally good condition and ready to be vacuumed by our housekeepers. 
4)All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. Please do your best to help us recycle by hauling it out with you. 
5)Refrigerator and microwave should be left clean and free of food. 
6)All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease. 
7)Please wipe down counters and other surfaces. 
8)All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags. 
9)Please try not to leave any pet hair in the home! Duct tape works great on furniture and may be provided with our other cleaning supplies. 
10)GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.

LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We provide beach towels for outdoor use. DO NOT take the unit’s linens or bath towels outside. Bring items with you that you may need for sunbathing outside. Please allow us to wash the unit’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available). 

NO SMOKING: Smoking is NOT permitted in any Vacation Rental by Kimberly Property.  If smoking does occur on the Premises, 1) Guests responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris; 2) Guests may be required to immediately leave the Premises, or be removed from the Premises; 3) Guests in breach of this Agreement.   If there is any tobacco smell in the unit after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

PLUMBING: Do not put any feminine products in the toilet. The toilets are water-saving models and don't have a strong flush - limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain. 

TV/CABLE/INTERNET/SATELLITE: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service.  Services are provided as a convenience only, and are not integral to this agreement.  No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.  

PETS: Pets are allowed in certain units as long as the applicable pet fees have been paid. Unauthorized occupancy of pets in not pet units will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $45/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:

1)$125 pet fee for each pet. 
2)No pets on any furniture or bedding. 
3)Please do your best to remove all pet hair to avoid additional cleaning time/charges. 
4)All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!) 
5)No pets in the bath tub. 
6)Pets should not be left unattended in unit unless crated. 
7)Damage up to $1500 caused by authorized pets is COVERED if you opted in for the Vacation Rental Damage Waiver! Otherwise, guest assumes full responsibility for any damage caused by pet to be charged to credit card on file.
8)Any extra cleaning that must be done because of pet(s) will be charged to renter at rate of $45 an hour.

RIGHT OF ENTRY: Guest(s) agree that Vacation Rentals by Kimberly reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).

SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE UNIT! When you rent the unit, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the unit. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults. Vacation Rentals by Kimberly does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

INDEMNIFICATION & HOLD HARMLESS: While Vacation Rentals and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. VRBKIM and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Vacation Rentals by Kimberly and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Vacation Rentals by Kimberly, LLC and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property. 

 

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