FAQ

RENTAL FAQ

 

Are bed linens and towels included in the vacation rental fees?
All vacation rentals have sheets for every bed and sofa bed, bath, hand and face towels, pool or beach towels, and kitchen linens.

Is the high speed internet or wireless?
Every vacation rental we have in our inventory has free WiFi.

How much money is due and when?
100% is due upfront in order to reserve dates. The money is held in an Escrow account until the vacationer moves out.

Can you hold a place for me for a few days, a week, or until I decide?
We do not, as a rule, hold dates. Our rental agreements can be accepted electronically or via fax, we take online bookings, and we accept eChecks and major credit cards to make the process easy.

What is your cancellation policy?
If you cancel within 60 days of your arrival, there are no refunds. Refunds outside of this policy are at our sole discretion.

We are really neat people; can we clean the place ourselves and skip the normal cleaning fee?
No. We ensure that each guest has the best vacation rental experience possible. That means we are responsible for cleaning. We ask that guests wipe up, gather the linens, put out the trash as outlined in the Welcome Letter.

Will you consider a small dog / declawed cat / well behaved hairless dog / etc?
If a vacation rental is pet friendly, the advertisement and listing will say so. (Our Tradewinds property is pet friendly). If it says no pets, it means absolutely no pets. Our property owners expect adherence to the guidelines they have set for the specific Property and we respect their wishes.  guests expect it. Pets are not allowed at North Coast Village per a Homeowner Association Rule. We are happy to help you find a kennel at your destination, if you desire.

Can we smoke on the balcony, the patio, with the windows open?
No. All units offered by Vacation Rentals are strictly non smoking. Smoking is never allowed anywhere on any of our properties. Some of the locations also enforce no smoking policies on their grounds. Smoking in a unit is cause for immediate eviction and forfeiture  of your deposit.

Can we bring 1 more person than guest limit and they sleep on the floor? Does a baby (toddler, etc.) count towards the guys limit?
No. Our occupancy limits are strict. We cannot make exceptions. This keeps our properties well-maintained and our neighbors, owners, and homeowners associations happy.

Do I have to pay the tourism fee or hotel tax; I saw listings on vrbo that do not collect tax?
Yes. In order to insure that our vacation rentals adhere to all City, County, Tourism Districts, Hotel and Business tax and license requirements. We comply to the letter of the law.

What time is check in? What time is check out?
Check in is any time AFTER 4 PM. Please do not arrive early at your vacation rental; we need this time to prepare your vacation home for your stay. Check out is at 11 AM sharp. Again, we need this time to prepare the vacation rental for the next guest.

Can we have early check in? Or late departure?
That depends. During the height of the season, no; back to back rentals require a tight schedule from our crews. At other times we may be able to arrange something ahead of time for a small fee. Fees are used to compensate the people who do the work to prepare your vacation rental – to adapt their schedules or hire more help. HOWEVER, please do not call for early arrivals and late departures on the day of arrival or departure at your vacation rental. We will not be able to accommodate you, and you will be charged an extra day’s rent for late departures.

Will you take $xyz for our stay?
Our prices are firm and fair. We will occasionally offer last minute specials, and encourage you to sign up for our email list, follow us on Facebook, or return to our web site often where we will post any vacation rental specials.

You state a 3 (or more) night minimum, will you make an exception?
That depends: on the unit, the season, the owner, the circumstances. We encourage you to inquire.

Are your vacation rentals handicap accessible?
That depends on the unit and your needs. Please inquire. We’ll try to put you in a unit that will suit your needs.

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